REFUND POLICY - PINNACLE PREMIUM PEDIATRIC CLINICS NETWORK

Bharath HealthCare Laboratories P LIMITED Suchitra, Hyderabad, TS, 500067 India

This Refund Policy outlines the terms and conditions governing refunds for products and services purchased from Pinnacle Premium Pediatric Clinics Network ("Clinics") operated by Bharath HealthCare Laboratories P LIMITED ("Company").

## 1. General Refund Policy

1.1. We, at Pinnacle Premium Pediatric Clinics Network, are dedicated to providing the highest standard of healthcare services to our patients.
1.2. Due to the nature of medical services and our commitment to patient safety, we do not offer refunds for medical consultations, treatments, or any other healthcare services provided by our Clinics. All sales are final, and no refunds will be provided.
1.3. By availing our medical services or purchasing any products from the Clinics, you acknowledge and agree to the terms of this Refund Policy.

## 2. Digital Products and Merchandise

2.1. Our Clinics may offer digital products or merchandise for sale, such as health-related e-books, educational materials, or promotional items.
2.2. All sales of digital products and merchandise are final, and we do not offer refunds for these items.
2.3. Before purchasing any digital product or merchandise, please review all product details and specifications to make an informed decision.

## 3. Physical Products (Prescription Medications, Medical Devices, etc.)

3.1. In some cases, our Clinics may provide prescription medications, medical devices, or other physical products as part of the treatment plan.
3.2. Due to patient safety and regulatory compliance, we do not accept returns or offer refunds for prescription medications, medical devices, or any other physical products dispensed or provided by our Clinics.
3.3. If you have any concerns about the prescription medication or medical device prescribed or provided during your visit, please contact our customer support team to discuss the matter further.

## 4. Refund Exceptions

4.1. The following scenarios are not eligible for refunds:
- Any service or product not explicitly mentioned as eligible for a refund in this policy.
- Services or products obtained from sources other than Pinnacle Premium Pediatric Clinics Network.

## 5. No Refund for Partial Usage

5.1. If you have utilized a portion of a service or product offered by our Clinics, no refund will be provided for the unused portion.

## 6. Refund Request Procedure

6.1. Despite our no refund policy, if you believe that a refund is warranted, please contact our customer support team at [phone number] or [email address].
6.2. Provide the necessary details, such as the date of purchase, the service or product for which you are requesting a refund, and the reason for your request.
6.3. Our customer support team will review your request; however, please be informed that no refunds will be granted.

## 7. Change in Treatment Plan

7.1. If there is a change in your treatment plan or medical condition during the course of your treatment, resulting in a modification of services or products, no refund will be provided.

## 8. Refund Processing Timeframe

8.1. Since no refunds are provided, there is no processing timeframe involved for refunds.

## 9. Refund Reversals

9.1. Refund reversals do not apply as no refunds are granted under any circumstances.

## 10. No Refunds for Insurance Payments

10.1. If you have made payments for our services through insurance coverage, no refunds will be processed for any amount paid.

## 11. Satisfaction Guarantee

11.1. While we do not offer refunds, we are committed to providing high-quality healthcare and ensuring patient satisfaction.
11.2. If you have any concerns or feedback regarding your experience at our Clinics, please let us know, and we will do our best to address your concerns promptly.

## 12. Currency and Taxes

12.1. Since no refunds are provided, currency and taxes do not apply to the refund policy.

## 13. Non-Transferability of Refunds

13.1. Since no refunds are provided, the non-transferability of refunds does not apply.

## 14. No Guarantee of Results

14.1. Pinnacle Premium Pediatric Clinics Network strives to provide the best possible medical care to our patients. However, we do not guarantee specific results or outcomes from the services or products offered.

## 15. Contact Information

If you have any questions or concerns about this Refund Policy or need further clarification, please contact us at:
Pinnacle Premium Pediatric Clinics Network
Bharath HealthCare Laboratories P LIMITED
Suchitra, Hyderabad, TS, 500067
India
Email: [[email protected]]
Phone: [9100 181 181]

## 16. Modification or Discontinuation of Refund Policy

16.1. The Company reserves the right to modify, update, or discontinue this Refund Policy at any time without prior notice.
16
.2. Any changes to this Refund Policy will be posted on the Clinics' website.
16.3. By continuing to avail our services or purchase products from our Clinics after any modifications to the Refund Policy, you agree to be bound by the revised terms.

## 17. Language Versions

17.1. In the event of any discrepancy or inconsistency between translations of this Refund Policy in different languages, the English version shall prevail.

## 18. Refund Policy Acknowledgment

18.1. By using our services and making any purchase from Pinnacle Premium Pediatric Clinics Network, you acknowledge that you have read, understood, and agreed to this Refund Policy.

## 19. No Refund Policy in Contractual Agreements

19.1. If you have entered into any contractual agreement with Pinnacle Premium Pediatric Clinics Network that includes provisions for refunds, this Refund Policy shall supersede any such contractual clauses, and no refunds will be provided.

## 20. Entire Agreement

20.1. This Refund Policy constitutes the entire agreement between you and Pinnacle Premium Pediatric Clinics Network concerning the subject matter herein and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written.
Please be advised that this Refund Policy clearly outlines that no refunds will be provided for any services or products offered by Pinnacle Premium Pediatric Clinics Network, regardless of the circumstances. By using our services or purchasing products from our Clinics, you acknowledge and agree to these terms.

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